Tech-Wales Brochure

Tech-Wales Ltd

Microsoft Sway

Introduction

Welcome to Tech-Wales Ltd, a premier IT Company which provides first-class IT Support, Telecoms and Business Apps development services to our customers across the UK. We set a new standard for customer focused, friendly IT services, bringing together over 40 years of experience in hardware support and software development services.

With a range of services backed by the UKs biggest commercial partners we can help you to save money, make the most of your investment in technology and open your

Microsoft Office 365

Microsoft Office 365 offers an easy-to-use suite of web-enabled tools for small to medium sized businesses, independent consultants and professionals looking for business-class productivity services. Working with the tools you know and use today, Office 365 provides anywhere access to email, important documents, shared calendars and contacts on virtually any device.

Anywhere Access to E-Mail & Documents
Security and Reliability
IT Control and Management
Business Process Automation
Grows with your business

"Tech-Wales provide a first class IT Support Service. They have a team of helpful and friendly staff for whom nothing is too much trouble. We have received a first-class service from them for several years and particularly during our recent office move and challenging"
Sharen Warrington, Director – DC Financial

IT Support Services

In order that you can make the most out of your IT investment we offer a range of business support packages.

Remote Support

Includes remote-only support; engineers can connect remotely to your PC or Apple Mac and help fix your problems over the phone quickly and easily.

Full Support

Includes remote support, onsite customer visits, server backup & monitoring, management of networking, telephones and liasing with other third party providers.

If neither of these options suit your needs, we can discuss alternative packages, including our pre-paid ‘pay-as-you-go’ service.

"Tech Wales has provided IT advice to our company for a number of years. Their customer service is excellent, their knowledge second to none and response time commendable."
Mark Soanes, Director of Call Of The Wild

Telephone System

Providing a range of Telephony solutions whatever your business size today or in the future.

1-5 Users

Phoneline+ is ideal for micro and small businesses offering a range of services usually seen only with larger phone systems.

3-20+ Users

The Horizon phone system is a cloud-hosted telephone system providing fully functional telephone system that will grow with your business.

15 - 100+ Users

3cx phone system provides a fully functional cloud-based phone system that is built for larger organisations. Including key features such as call queues, call-recording and integration with Microsoft Teams.

"Tech-Wales have always offered suitable advice and services with a friendly approachable manner. They continuously respond to our ICT needs on an ad-hoc basis."
Bobby Grey, Finance and Centre Manager at BPP Trust

Internet Connection

With many businesses moving their data and services online then having reliable internet connectivity has become more important than ever.

Fibre Broadband

Offering direct connectivity into our business-only telephony provider means your business isn’t competing with home users. Our SoGEA lines typically save customers over £150 per year compared to standard FttC or FttP broadband lines.

Leased Line

If you need a fast, reliable internet connection with a defined service level agreement then a leased line connection provides a 4 or 8 hour response to any issues. With speeds up-to 1 Gbps, you get the same upload/download speed with no contention.

"By resolving all the issues we had with communication amongst colleagues, Tech-Wales has made our business more productive and increased our tolerance to network outages."
Gary Williams, Partner of Crimson Consultants Ltd

Business Applications

We have experience building a wide range of custom software solutions saving our clients time & money. Provide access to critical business apps and automate repeatable business processes saving your business time and resources.

Customers can interact directly with your business systems through Internet Portals and powerful virtual agents, providing 24/7 services.

Replace Paper & Forms with PowerApps
Automate with Power Automate
Create Powerful Virtual Agents
Internet facing Customer Portals
Website Development

"I wanted to change our system from physical paper folders to online only. Tech-Wales responded with an in depth written proposal and costs. Impressed with both their understanding of what we were looking to achieve and their competitive price we proceeded to instruct them to develop the program. We were incredibly impressed with how well the program/app was tailored to our requirements."
Jason Pocock, Director Pro-Tect

Business Intelligence

Successful organizations today must be proactive when assessing the current market opportunity and economic climate. Proactivity allows for decision makers to take advantage of key insights and forecasts to help anticipate customer needs and demand. The combination of Power BI and Dynamics 365 Customer Insights into one Sales Play allows customers to take advantage of data unification, the ability to glean more from their data, and to gather intuitive insights.

360-degree view of the customer
Interactive Dashboards
Pro-active AI-Powered Insights
Data-driven employee decision making

"Many of our clients have been investing in their IT capabilities. Automation and technology are transforming the accounting industry and we remain at the forefront of this change."
Harri Lloyd-Davies, Bevan Buckland LLP

Other Services

Cyber Essentials / Cyber Essentials Plus

Certify that your business meets the minimum levels of cyber resilience with Cyber-Essentials and Cyber Essentials Plus certifications.

Remote Monitoring and Management

Our remote monitoring and management system can make sure that your entire technology infrastructure is patched, secure and pro-actively alert us of problems, often before the user notices an issue.

On-Premise and Cloud Backup

Datto Cloud backup provides governance and business continuity in the event of an on-premise disaster or cloud outage.

Hardware Leasing

Finance Leasing allows you to refresh your server and client hardware every 3 to 5 years ensuring that your employees can be productive and keep your organisation ahead of technology change.

Contact Us

If you would like any more information on the products and services we offer, please don’t hesitate to get in touch.

01639 326001
Enquiry@tech-wales.co.uk
www.tech-wales.co.uk

"We believe we are unique by being one of the few IT companies to be able to offer telecoms, software development and hardware support services to our customers."
Adrian Williams, Director of Tech-Wales Ltd